Senior Digital Account Manager

100% Remote | International Presence | Flexible Working hours
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Senior Digital Account Manager: Where Creativity Meets Strategy Mediboost, Australia

100% Remote | International Presence | Flexible Working hours

Get Familiar with Mediboost

Mediboost is a patient growth marketing agency owned and founded in Australia by marketing and customer acquisition experts with a track record of helping dental practices scale-up quickly. The company is driven by a passion for helping practice owners in the dental and medical industry attract new patients without getting stung by major, generalist agencies. Mediboost successfully manages the marketing needs of 100+ dental and medical practices in Australia with team members collaborating across the globe.

We specialise in helping dental practices achieve significant growth through a range of digital marketing solutions including SEO, Google ads, Facebook ads, Website development and Copywriting services.


Mediboost is most productive when our teammates are fulfilled, challenged, and striving to hit both professional and personal goals. We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

Job Summary - Senior Digital Account Manager

Mediboost is on the lookout for a seasoned Senior Digital Account Manager to become part of our remote team of marketing experts. In this fast-paced, dynamic setting, you'll find a team that supports your growth both personally and professionally. As the key liaison for our clients, coordinating with our SEO, Google Ads, Facebook Ads, and website development teams, you'll collaborate to meet client goals and objectives. The ideal candidate will have a history of fostering high client satisfaction and retention within a digital marketing agency and possess a growth mindset.

Role Responsibilities

• Managing a book of clients/accounts serving as their primary point of contact via video, call email and text.
• Maintaining and developing client relationships based upon mutual respect, high quality service, expectation setting and coaching.
• Present campaign performance to clients and address any questions
• Clearly articulating campaign data and statistics to clients
• You will collaborate with our delivery team to executive strategies and ensure campaign meets the client’s expectation and goals
• Proactively coming up with ideas on how to improve client experience, results and retention.
• Managing the entire client life-cycle, including onboarding new clients, frequent check-ins and off boarding calls.
• Seek opportunities to upsell services where value can be added
• Collecting client feedback and passing it along to the team to drive constant improvement.

What are we looking for

• A minimum of 2 years experience in solution selling and account management in a digital marketing agency
• A results driven mindset and ability to achieve a high client retention rate
• A good knowledge of digital advertising fundamentals (SEO, Google Adwords and
• Facebook Ads), with a keen interest in learning more.
• Most important is a positive attitude -- you see client dissatisfaction as an
opportunity, not a burden.
• In Depth understanding of client needs, and able to identify opportunities for the client where the company can provide additional value added services.
• Drive customer satisfaction and retention through robust and effective engagement keeping them abreast of latest and new developments in the digital space.
• Proactively manage the clients health of their marketing strategies and problem solve effectively
• Exceptional interpersonal, verbal, and written Communication skills in English. This is a must.
• Driven, competitive and confident with coaching others and setting expectations.
• Strong attention to detail, time management, and organizational skills.
• Ability to multitask and prioritize under ever changing needs and schedules across multiple clients.
• Proven project management skills with emphasis on quality control.
• Self-starter -- you are comfortable working 100% remotely, managing your schedule and meeting deadlines without direct supervision .
• Coachable -- you are excited to participate in ongoing training and constantly push yourself to get better and better.
• Team player -- you are able to collaborate with multiple teams, ask for help when needed, and complete tasks as required.
• Relational -- you get excited at the prospect of building long term relationships with clients and coaching them towards success.
• Proactive -- you strive to get ahead of a problem or start a conversation, instead of waiting for it to become a full blown fire.
• Data driven - you are able to use data to diagnose client problems and deliver accurate solutions.

Why join us - compensation and benefits

• Starting Monthly Salary: 392,010 PKR + Monthly Performance Bonus
• Remote position (work from anywhere)
• Working Hours: 9:00 Am - 5:00 Pm Sydney Time
• ​We are open to offering flexible working hours.
• Access to world-class training and education in advertising / marketing
• We’re a quickly growing company that favours promoting internally — huge opportunity for upward mobility.

What awaits you at Mediboost

Mediboost is an agency committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, clients, partners, and communities. This means we encourage people with all backgrounds to apply. At Mediboost we are interested in every individual bringing their ‘Whole Self’ to work and this includes you!

Employee Reviews and Client Testimonials

Indeed.com Review Highlights

Glassdoor.com Review Highlights

  • Managing a book of clients/accounts serving as their primary point of contact via video, call email and text.

  • Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting and coaching. 
  • Present campaign performance to clients and address any questions


  • Clearly articulating campaign data and statistics to clients 



  • You will collaborate with our delivery team to executive strategies and ensure campaign meets the client’s expectation and goals 
  • Proactively coming up with ideas on how to improve client experience, results and retention.

  • Managing the entire client life-cycle, including onboarding new clients, frequent check-ins and off-boarding calls. 
  • Seek opportunities to upsell services where value can be added 

  • Collecting client feedback and passing it along to the team to drive constant improvement

The Mediboost Mission

"To Help Dentists Achieve Practice Success"

Our goal is to become a long-term growth partner that helps our dental clients build their dream business and achieve their personal goals.

This mission also applies to our own team. We are 100% remote, and we encourage our team to work from anywhere and to achieve their own personal and professional goals.

Get Familiar with Mediboost

Mediboost is a patient growth marketing agency owned and founded in Australia by marketing and customer acquisition experts with a track record of helping dental practices scale-up quickly. The company is driven by a passion for helping practice owners in the dental and medical industry attract new patients without getting stung by major, generalist agencies. Mediboost successfully manages the marketing needs of 100+ dental and medical practices in Australia with 30 team members collaborating across the globe.

We specialise in helping dental practices achieve significant growth through a range of digital marketing solutions including SEO, Google ads, Facebook ads, Website development and Copywriting services.


Mediboost is most productive when our teammates are fulfilled, challenged, and striving to hit both professional and personal goals. We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

Benefits

Remote position (work from anywhere)


Starting Monthly Salary: 51,795 ZAR

Access to world-class training and education in advertising / marketing



We’re a quickly growing company that favors promoting internally — huge opportunity for upward mobility

Working hours are 12pm to 8pm Australia time


Make no mistake, we expect a lot from our people as they do of us. So, if you can rise to the challenge, have the ability to apply your advanced EQ and IQ skills in a fast-paced, deadline-driven environment and you have supersonic speed closing leads, don't waste any time!

Frequently Asked Questions

  • What will my role as a Senior Digital Account Manager entail?
    As a Senior Digital Account Manager, you will be the primary point of contact for clients, managing relationships and collaborating with SEO, Google Ads, Facebook Ads, and website development teams to deliver on client goals.
  • What kind of experience is required for this role?
    You should have a minimum of 3 years of experience in solution selling and account management within a digital marketing agency, along with a solid understanding of digital advertising fundamentals.
  • What skills are important for a Digital Account Manager at Mediboost?
    Important skills include interpersonal communication, project management, multitasking, and a results-driven mindset. Proficiency in English and digital advertising fundamentals such as SEO, Google Adwords, and Facebook Ads is crucial.
  • What kind of client management will I be responsible for?
    You will manage the entire client lifecycle, including onboarding, regular check-ins, campaign performance reviews, and offboarding, if necessary.
  • What tools or software should I be familiar with?
    Experience with remote working software such as Monday.com, Slack, and Zoom is preferred.