Customer Service & Admin Support Representative: Where Creativity Meets Strategy 
Mediboost, Australia

100% Remote | Philippines Based
CUSTOM JAVASCRIPT / HTML

Senior Digital Account Manager: Where Creativity Meets Strategy Mediboost, Australia

100% Remote | International Presence | Flexible Working hours

Get Familiar with Mediboost

Mediboost is a patient growth marketing agency owned and founded in Australia by marketing and customer acquisition experts with a track record of helping dental practices scale-up quickly. The company is driven by a passion for helping practice owners in the dental and medical industry attract new patients without getting stung by major, generalist agencies. Mediboost successfully manages the marketing needs of 100+ dental and medical practices in Australia with team members collaborating across the globe.

We specialise in helping dental practices achieve significant growth through a range of digital marketing solutions including SEO, Google ads, Facebook ads, Website development and Copywriting services.


Mediboost is most productive when our teammates are fulfilled, challenged, and striving to hit both professional and personal goals. We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

Overview:

We’re a fast-growing digital marketing agency on a mission to help dental and medical practices thrive. Our clients trust us to deliver real results, and we couldn’t do it without our global team of talented professionals who bring detail, professionalism, and strong communication to everything they do.

We’re now looking for a Customer Service & Admin Support superstar to join our Client Success Team. In this role, you’ll play a key part in keeping our clients happy and our projects running smoothly from supporting our consultants with insights and admin, to ensuring top-quality standards and building strong client relationships.

If you’re detail-oriented, proactive, and love the idea of combining client communication with behind-the-scenes organisation, this is the perfect opportunity to grow with us.

This is a full-time remote position with standard hours from Monday to Friday, 9 a.m. to 5 p.m. Sydney, Australia Time.

Key Responsibilities:

Client Support & Communication:

• Communicate with clients via email and calls in a professional and supportive manner.

• Gather and organise content from clients (images, videos, creative assets).

• Follow up with clients on billing, overdue accounts, or missing information.

Call Reviews:

• Conduct detailed reviews of client call logs to provide insights and feedback to our digital marketing consultants.

• Identify trends, missed opportunities, and improvements to help clinics increase bookings.

Administrative Support:

• Handle day-to-day admin tasks for the Client Success Team.

• Maintain accurate records, organise files, and ensure smooth workflow between departments.

Research Tasks:

• Conduct online research (competitors, industry trends, local opportunities, sponsorships, etc.) to support campaigns.

Website Quality Assurance:
• Review websites and landing pages against client requests and log any errors or required changes for the website development team.

• Ensure QA standards are met, including accuracy, functionality, and user experience.

What we are looking for

• 3+ years of proven experience in customer service, admin support, or similar client-facing roles.

• Strong written and verbal communication skills (fluent in English, both spoken and written).

• Highly detailed, organised, and thorough with excellent time management.

• Ability to multitask and prioritise effectively.

• Tech-savvy with proficiency in Microsoft Office/Google Workspace. Experience with project management tools (e.g., Monday.com, Asana, Trello) is an advantage.

• Comfortable learning and adapting to new systems and processes.

Personal Attributes:

• Extremely detail-oriented and process-driven.

• Professional, polite, and empathetic in client interactions.

• Proactive problem-solver with a positive, “can-do” attitude.

• Team player who can also work independently and take ownership of tasks.

Why join us - compensation and benefits

• Competitive monthly salary of PHP 45,000
 
• Lead performance with autonomy and visibility across departments

• Remote-first, collaborative culture that values initiative and outcomes

• Fitness subsidy for 12 months to support your well-being.

• Birthday leave, so you can celebrate and enjoy your special day off!

• We observe local public holidays, allowing team members to rest and celebrate their national holidays.

• 15 Annual leave days, ensuring team members have time to relax and recharge.

Employee Reviews and Client Testimonials

Indeed.com Review Highlights

Glassdoor.com Review Highlights

  • Managing a book of clients/accounts serving as their primary point of contact via video, call email and text.

  • Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting and coaching. 
  • Present campaign performance to clients and address any questions


  • Clearly articulating campaign data and statistics to clients 



  • You will collaborate with our delivery team to executive strategies and ensure campaign meets the client’s expectation and goals 
  • Proactively coming up with ideas on how to improve client experience, results and retention.

  • Managing the entire client life-cycle, including onboarding new clients, frequent check-ins and off-boarding calls. 
  • Seek opportunities to upsell services where value can be added 

  • Collecting client feedback and passing it along to the team to drive constant improvement

The Mediboost Mission

"To Help Dentists Achieve Practice Success"

Our goal is to become a long-term growth partner that helps our dental clients build their dream business and achieve their personal goals.

This mission also applies to our own team. We are 100% remote, and we encourage our team to work from anywhere and to achieve their own personal and professional goals.

Get Familiar with Mediboost

Mediboost is a patient growth marketing agency owned and founded in Australia by marketing and customer acquisition experts with a track record of helping dental practices scale-up quickly. The company is driven by a passion for helping practice owners in the dental and medical industry attract new patients without getting stung by major, generalist agencies. Mediboost successfully manages the marketing needs of 100+ dental and medical practices in Australia with 30 team members collaborating across the globe.

We specialise in helping dental practices achieve significant growth through a range of digital marketing solutions including SEO, Google ads, Facebook ads, Website development and Copywriting services.


Mediboost is most productive when our teammates are fulfilled, challenged, and striving to hit both professional and personal goals. We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

Benefits

Remote position (work from anywhere)


Starting Monthly Salary: 51,795 ZAR

Access to world-class training and education in advertising / marketing



We’re a quickly growing company that favors promoting internally — huge opportunity for upward mobility

Working hours are 12pm to 8pm Australia time


Ready to elevate your career as a Customer Service & Admin Support Representative? We seek top talent who excel in fast-paced environments, possess sharp analytical skills, and drive organic growth. If you're up for the challenge and ready to make an impact, we want to hear from you!