Client Success & Website QA Coordinator: Where Creativity Meets Strategy 
Mediboost, Australia

100% Remote | Philippines Based
CUSTOM JAVASCRIPT / HTML

Senior Digital Account Manager: Where Creativity Meets Strategy Mediboost, Australia

100% Remote | International Presence | Flexible Working hours

Get Familiar with Mediboost

Mediboost is a patient growth marketing agency owned and founded in Australia by marketing and customer acquisition experts with a track record of helping dental practices scale-up quickly. The company is driven by a passion for helping practice owners in the dental and medical industry attract new patients without getting stung by major, generalist agencies. Mediboost successfully manages the marketing needs of 100+ dental and medical practices in Australia with team members collaborating across the globe.

We specialise in helping dental practices achieve significant growth through a range of digital marketing solutions including SEO, Google ads, Facebook ads, Website development and Copywriting services.


Mediboost is most productive when our teammates are fulfilled, challenged, and striving to hit both professional and personal goals. We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

Overview:

We’re a results-driven digital marketing agency specialising in helping dentists and healthcare professionals grow their practices. Our clients trust us with their brand, their patients, and their time and we treat that responsibility seriously.

We’re now hiring a detail-obsessed Client Success & Website QA Coordinator to support our team in delivering prompt, accurate, and professional service to our clients helping manage website tasks, gather assets, and resolve day-to-day issues with care and precision.
This is a full-time remote position with standard hours from Monday to Friday, 9 a.m. to 5 p.m. Sydney, Australia Time.

What You Will Do:

This is a hybrid admin and coordination role where precision, urgency, and clear communication are key. You’ll work closely with our Client Success Managers and internal delivery teams to ensure client requests, especially website and tech-related ones are actioned quickly and accurately.

🛠️ Key Responsibilities:

• Liaise between internal teams, clients, and third parties (e.g. previous marketing agency, IT support) for:
  DNS record access, hosting, domain or website logins
  Site issues (site down, CRM, call tracking or email problems)

• Conduct website quality assurance (QA) testing to ensure edits are implemented correctly and functionality is working as expected (e.g. checking links, forms, mobile responsiveness)

• Submit website edit tasks and client requests into the project management system clearly and accurately

• Help collect and neatly organise client content and brand assets (e.g. before/after photos, videos, logos) in shared folders

• Ensure every client issue or request is followed through from start to resolution without delays

• Communicate with clients via email or phone to follow up on tasks when their Client Success Manager is in meetings

• Support with admin tasks (call review, content requests, report coordination)

What we are looking for

• Website QA experience – You’ve tested websites before for functionality, mobile responsiveness, broken links, and layout issues. You know how to spot things that don’t look or work right and how to clearly brief developers to fix them.

• Extreme attention to detail – You’ll be reviewing updates made to live websites. Nothing gets past you.

• Highly responsive – You’re the first line of support when urgent requests come in.

• Organised and process-driven – You know where every task and file belongs and follow structured SOPs.

• Accountable – You take ownership and follow through without being chased.

• Excellent communicator – Clear and professional in English (written and spoken), especially when briefing developers or emailing clients.

• Experience – Minimum 2 years in a role involving website-related tasks such as coordinating website edits, managing content, or performing QA checks. Experience in a digital marketing agency or web team is required.

• Comfortable with digital tools – Google Workspace, Monday.com/ClickUp/Trello, and basic familiarity with website CMS tools or QA platforms.

Why join us - compensation and benefits

• Competitive starting monthly salary of PHP 45,000
 
• Remote position (work from anywhere), full-time, and long-term

• Annual compensation review

• 5 days’ work, Annual leaves, Public holidays, Performance recognition reward and Birthday leave!

• Health and Wellness Subsidy

• Global exposure and friendly work environment

• Opportunity to learn new techniques & tools with a young and dynamic team

• Professional Training and Certification

• Huge opportunity for vertical career progression

Employee Reviews and Client Testimonials

Indeed.com Review Highlights

Glassdoor.com Review Highlights

  • Managing a book of clients/accounts serving as their primary point of contact via video, call email and text.

  • Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting and coaching. 
  • Present campaign performance to clients and address any questions


  • Clearly articulating campaign data and statistics to clients 



  • You will collaborate with our delivery team to executive strategies and ensure campaign meets the client’s expectation and goals 
  • Proactively coming up with ideas on how to improve client experience, results and retention.

  • Managing the entire client life-cycle, including onboarding new clients, frequent check-ins and off-boarding calls. 
  • Seek opportunities to upsell services where value can be added 

  • Collecting client feedback and passing it along to the team to drive constant improvement

The Mediboost Mission

"To Help Dentists Achieve Practice Success"

Our goal is to become a long-term growth partner that helps our dental clients build their dream business and achieve their personal goals.

This mission also applies to our own team. We are 100% remote, and we encourage our team to work from anywhere and to achieve their own personal and professional goals.

Get Familiar with Mediboost

Mediboost is a patient growth marketing agency owned and founded in Australia by marketing and customer acquisition experts with a track record of helping dental practices scale-up quickly. The company is driven by a passion for helping practice owners in the dental and medical industry attract new patients without getting stung by major, generalist agencies. Mediboost successfully manages the marketing needs of 100+ dental and medical practices in Australia with 30 team members collaborating across the globe.

We specialise in helping dental practices achieve significant growth through a range of digital marketing solutions including SEO, Google ads, Facebook ads, Website development and Copywriting services.


Mediboost is most productive when our teammates are fulfilled, challenged, and striving to hit both professional and personal goals. We are A-players who show up for both with full force, living an integrated lifestyle defined by nothing less than excellence.

Benefits

Remote position (work from anywhere)


Starting Monthly Salary: 51,795 ZAR

Access to world-class training and education in advertising / marketing



We’re a quickly growing company that favors promoting internally — huge opportunity for upward mobility

Working hours are 12pm to 8pm Australia time


Ready to elevate your career as a Client Success & Website QA Coordinator? We seek top talent who excel in fast-paced environments, possess sharp analytical skills, and drive organic growth. If you're up for the challenge and ready to make an impact, we want to hear from you!